Terms and conditions
CONDITIONS OF PURCHASE
The General Terms and Conditions of Business (GTCB) include information about the ordering and shipment of and the payment for products available in the webshop.
You must read our information notice before placing an order as order placement constitutes approval of the GTCB.
OTP Bank's secure card acceptance
HOW THE WEBSHOP WORKS
BROWSING IN THE WEBSHOP
You are free to explore our Webshop and get to know our products and prices without disclosing your identity and learn about the details without having to register. Our products are classified into categories. You can select the various categories from the webshop menu. There are several sub-groups within one single category to help you get around. All products are displayed with gross prices, i.e. inclusive of the current VAT in force.
SHOPPING IN THE WEBSHOP
To initiate the purchase of any of the goods shown in the product list, click on the Order button. After you have put the products that you like into the cart, you may proceed with your shopping.
The contents of your cart always become visible once you have placed goods in it and you may at any time review it by clicking on the small cart button in the top row while browsing. At this point you can resume shopping, return to search for new products or remove products from the shopping cart. The Webshop will always be recalculating the price and shipping cost of the products that you wish to order. You are allowed to put an unlimited number of products into your cart during one single purchase.
You MUST send (post) your order from the shopping cart page. Your order WILL NOT BE processed until you have provided the following details:
Email address: Important! Provide a valid and operational email account.
Provide your name, email address, phone number and billing information (name, address). Please provide your accurate address (street, house number, city, post code). Currently we only ship to addresses in Hungary.
Phone number: Please provide a phone number which our Customer Service can call to get in contact with you to discuss shipments after placing your order. Anyone failing to provide a phone number can only be contacted via email and if they do not read their mails regularly, WE WILL NOT BE ABLE TO CONTACT THEM and their orders might be hold up.
Please indicate if your billing address and shipping address is different. If we should have any queries regarding your order placed, our colleague will call you on the phone number that you provided. It is therefore very important that you provide a working phone number.
If we are unable to make contact and have any question about your order that needs to be discussed, the order will NOT be sent until discussion has taken place.
You can also place your orders in the following ordinary form:
Via email: an electronic message sent to email@example.com containing details required for fulfilling the order: customer’s accurate name (the invoice will be raised to this name), accurate shipping address (street, house number, city and postcode) and a phone number which our staff can call to discuss your order (if the product ordered should be out of stock, etc.)
This format is subject to the same conditions as those applied to order placement via email.
Via telephone: +36 1 797 6803 / Mobile: +36 20 509 4445
The specifications of the product purchased are available in detail on the information page of the specific product.
The operator of the Webshop raises an invoice on all purchases to include product information (Product description, VAT rate, VAT amount, net unit price, quantity, net and gross value), details of the seller and the buyer, payment information and cost of shipment, if any.
The product invoice raised complies with the liabilities set forth in the Act on VAT and the decrees of the Ministry of Finance. The gross purchase price is always indicated next to the product you have selected!
The products selected and ordered from our webpage will be delivered to you as soon as reasonably possible (4-5 working days), within a maximum of 8 working days and at a date agreed during our telephone conversation following your order.
We will call you about your order placed from the online interface on the subsequent day at the latest. Therefore it is important that you provide a phone number which we can call to contact you.
If you place an order by accident or in an error, you can cancel your order without any penalty by calling our Customer Service by 10 a.m. CET at the latest following your wrong order.
We do not process orders at weekends and on bank holidays. Orders received during these periods will be processed on the next working day.
We do not charge for packaging when you make a purchase.
Shipping method selected and the place of the order. You can choose from the following options:
Home delivery: this option is also available for our customers in and out of Budapest. Our courier services deliver the products ordered in a maximum of 5 working days after placement of your order. Shipment by courier services is performed between 8 a.m. and 5 p.m. on working days.
Please indicate any special shipping needs (place of receipt, recipient, date of receipt) on your order.
Buying value under 1000 EUR ---- Shipping fee is 100 EUR
Buying over 1000 EUR --- Shipping is FREE
Address of our office: H-1051 Budapest, József nádor tér 12.
From Monday to Sunday,
10:00 a.m. - 6:00 p.m. CET
If you receive the products in our office, the shipment is performed by you or your proxy and no shipping cost is incurred.
Cash payment is possible when you take receipt of the goods. If you have requested home delivery, you need to pay the courier in cash when receiving the package.
In this case you will be issued a COD invoice, which you will receive separately.
You may also pay for the goods by wire transfer.
You should please notify our colleague of your intention to pay for the goods by wire transfer.
The following procedure applies.
Down payment by bank transfer
You place your order
Our colleagues check to see if we carry stocks of all the products, and if we do not, we will call you to discuss your order.
Phone number: +36 1 797 6803 / Mobile: +36 20 509 4445
Address: H-1051 Budapest József nádor tér 12., Hungary, Europian Union.
Company registration number: 01-09-193910
Tax identification number: HU24214001
Opening hours: Monday – Sunday, 10:00 a.m. - 6:00 p.m. CET.
Brand names and logos used and displayed in the shop are only for the purpose of identifying the manufacturer and type of the product and are only meant to provide more comprehensive information. All brand names and logos are the property of the manufacturing company and are under copyright protection.
We automatically collect non-personal information about each visitor to our site such as the date and time of visiting the site, pages visited, type of web browser and IP address of the visitor. Our server records these details without a separate notice.
ARBITRARY MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF BUSINESS
The Webshop operator may arbitrarily modify these General Terms and Conditions of Business with advance notification to the users. Following entry into force, the modified provisions will apply to you when using the Website for the first time and regarding any subsequent orders.
The current version of the General Terms and Conditions of Business enters into force on: 4th Jan 2016.